General Shipping Policy

Our goal is to process all orders within 3 days of receipt. All orders are processed in the order in which they are received and will be shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM PST, excluding holidays). A confirmation email will be sent at the start of order processing; Furthermore, a complimentary tracking email will be provided upon completion in the shipping department. All shipments are sent via the United States Postal Service unless other arrangements are made and confirmed through ASHBA Swag. Additional fees may be applied in the case that a shipment is expedited. For any questions, please see our contact information.

Domestic Customers

A domestic shipment will have a standard delivery timeframe of 1-6 business days once it leaves our facility. Rural locations may exceed this timeframe.

International Customers

When purchasing the Ovation Demented Collection Guitars, click here: http://www.ovationguitars.com/support/dealers

An International shipment has an average delivery timeframe of 6 to 10 business days once it leaves our facility. Rural locations may exceed this timeframe.  Once an order is shipped, ASHBA Swag is not liable for the shipment!  If a delivery is not made within 2 weeks, please contact your local post office first to verify customs clearance as they may be holding it. Customs policies vary from country to country. For regulation information, contact your country's Department of Customs. When purchasing from ASHBA Swag, the consignee is the importer of record and must comply with all laws and regulations of the destination country.

Replacement merchandise will not be shipped before 8 weeks have passed from date of initial shipment. When shipping replacement merchandise, the customer will be responsible for import duties and taxes which are levied once a shipment reaches the destination country; including any additional fees incurred during customs clearance.

Methods of Payment

Pay Pal, Credit/Debit Card (Shown Below), Money Order in US Funds.

Tracking Your Packages

A complimentary tracking confirmation will be emailed with each completed shipment. In order to track a shipment, please see the next two sections, USPS and UPS.

USPS

Tracking:  www.usps.com

UPS

Tracking:  www.ups.com
Phone:  1-800-PICK-UPS (1-800-742-5877)
Email:  customer.service@ups.com

Order Cancellation

Please contact us IMMEDIATELY!

You may cancel an order at any time prior to processing at our center by emailing us at sales@ashbaswag.com.  Unfortunately, we are not able to cancel orders once they have been shipped.